Due to the differences that exist in the many international shipping channels, and as a thank you to all of those who have supported us through our crowdfunding campaigns for the first ever production batch (2,200 Cubbit Cells), we are capable of handling VAT charges by refunding the amount paid. As originally noted in our Kickstarter campaign (cfr. the FAQ section), we always intended to ship from outside the European Union, further clarified in our Indiegogo campaign as shipping from China once manufacturing location was made official.
Please follow the step below based on which lot your Cell(s) shipped in.
- If you are part of the first lot of shipping, which includes 512GB Cells currently shipping to Belgium, France, Germany, Italy, Netherlands, Canada, Singapore and Australia. Please fill out and submit this survey by April 30th, 2020.
- If you are part of the second lot of shipping, a new deadline will be put in place to follow this same process once the Cells are shipped and begin to be delivered.
*Please be aware, that all refund requests will be gathered and executed after the deadline date stated above to facilitate administration, and note there is a processing time involved.
The refund is intended to cover VAT tax charges, and not any further customs or international duty fees.
Thank you very much for your support. See you in the Swarm.