Here you will find information about some possible issues you may experience when connecting an external drive to the Cubbit Cell:
How does the Cell format and use the space of my external drive?
After running an initial check on the health of the external drive, the Cubbit Cell will format the drive and link it to your Cubbit account to increase your overall secure and private storage space! In line with our distributed model that provides space for all, we format the drive and provide 1/2 of the capacity to you and 1/2 of the capacity as extra space for the redundancy protocols for the Swarm - which provides a more reliable and secure network for everyone. This means, for example, that if you have a 1TB Cubbit Cell and you connect a 4TB external drive, 1/2 of the 4TB drive will be made available to you, increasing your total space to 3TB.
Why is my external drive not listed?
If you cannot see your external drive listed in the available devices on the Cubbit application, it could be for several reasons, such as:
- A bad physical connection between the USB drive and the Cubbit Cell
- A drive that is too old or slow, or for other reasons fails S.M.A.R.T verification
- A local network failure that has not updated the list of drives properly, or the network is disconnected
Please verify that the drive you are trying to connect is healthy and functional, and that your local network is connected without issues - reboot your computer and try again. If this does not resolve the issue, please contact our technical support team!
Why can't I add or remove my drive?
If you cannot add your drive, it could be because the drive has been unplugged during the add/removal process, or because we currently only support 1 directly connected drive per Cell (see here). Other possible causes for this could be related to the issues listed here.
If you cannot remove your drive, it could be caused by a local network issue blocking the disconnection request as well as any possible failures with the drive or back-end communication requests. Please ensure your Cell is connected to your router and that your internet connection is working and try again.
⚠ Remember if you are not able to resolve your issue, please contact us!
My external drive says it is disconnected/offline!
If you are receiving a notification that says this, it is because your external drive is no longer online or connected to your Cubbit Cell. There could also be an issue that is preventing the Cell from seeing your drive. If it stays offline or disconnected for too long, you will lose access to the extra space provided by the connected drive!
