FAQ – Cubbit

Where can I download the desktop application? After you have received your Cell, in order to claim it to your account and use the Cubbit softwa...

Details on redundancy and encryption? The Cubbit system is zero-knowledge. Using the redundancy procedure based on the Reed Solomon ...
How does recovery work? Recovery is performed automatically when 8 out of 12 shards are offline. The Coordinator identifi...
How do you choose which nodes will store the chunks of my files? We don't make this decision: the coordinator server does. It does so by minimizing a fitness func...
How is my privacy guaranteed? Your privacy is guaranteed by the zero-knowledge cryptographic architecture. Files uploaded in th...
Are my files safe? Your password is the only way for someone to access your data. As long as you keep your password ...
Where are my files stored? They are distributed. In other words, your files are not stored in the Cubbit Cell of another use...

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Why is there only 50 GB available? During Phase 1 of our release plan (Cubbit Hatch), the space made available for each user will be...
Is performance limited by home internet connections? File transfers from the network to the client are performed through multiple, parallel peer-to-pe...
What if my internet connection is down? If your Cubbit Cell goes offline, you can still access your files. The Cubbit network is fault-to...
What if there is a blackout? In case there is a blackout in your zone, you can access your data saved on Cubbit provided you h...
What if some Cells go offline? It is not a problem if less than ⅔ of the Cubbit Cells storing your chunks go offline. In any cas...
What is the AI coordinator? The AI coordinator is a suite of machine learning algorithms that, like an orchestra conductor, o...

What is Cubbit? Cubbit is the distributed cloud. It is designed to give you privacy and safety, all while being ...
Green and eco-friendly The total impact of the ICT ecosystem approaches 1500 TWh/year, which roughly comprises 10% of th...
How does Cubbit work? You access Cubbit through a frontend application that lets you store, download, sync and share yo...
Cubbit vs blockchain The blockchain is a byzantine-fault-tolerant distributed ledger. It is used to record transaction...
Cubbit vs NAS A NAS is a storage unit connected to the internet. A device where you store your data and through...
Reinventing the cloud Cubbit differs from traditional cloud storage services in several ways: Distribution: tradition...

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What is the cell? The Cubbit Cell is a dedicated device for the Cubbit network. It is an energy-efficient computer ...
How to use Selective Sync Selective sync allows you to free up space by choosing which folders uploaded to Cubbit you want ...
Why do I need it? The distributed cloud is stable as long as its nodes are stable. Consequently, it’s better to bui...
Why does it always have to be connected? The Cubbit Cell needs to always be connected in order for you to benefit from the Cubbit network ...
What if I unplug the cell? Cubbit Cells are designed to be always on. You are not supposed to either unplug your Cubbit Cell...
How can I increase my storage space? Please note: this feature has not been released yet. We are working on optimizing and delivering ...

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How is shipping organized? Please see our shipment forecast below for information on future shipments from Cubbit: April 30...
Where can I track the status of my uploads? Once you open your app by clicking on it in your system tray (along the top in Mac and along the ...
The Cubbit application crashes If the Cubbit application continues to crash, please close the Cubbit application. After closing,...
I forgot my password We’re working on a password recovery function, but for the time being for security reasons Cubbit...
I didn't get the notification email If you didn’t receive any email, please check your Spam folder. To stop any other correspondence ...
How can I get a VAT refund? Due to the differences that exist in the many international shipping channels, and as a thank you...

Connect with us Need non-technical help or have a general inquiry? Please contact us at hello@cubbit.io. Want to ...