FAQ
Cubbit at a Glance
- What is Cubbit? Cubbit is the distributed cloud. It is designed to give you privacy and safety, all while being ...
- Green and eco-friendly The total impact of the ICT ecosystem approaches 1500 TWh/year, which roughly comprises 10% of th...
- How does Cubbit work? You access Cubbit through a frontend application that lets you store, download, sync and share yo...
- Cubbit vs blockchain The blockchain is a byzantine-fault-tolerant distributed ledger. It is used to record transaction...
- Cubbit vs NAS A NAS is a storage unit connected to the internet. A device where you store your data and through...
- Reinventing the cloud Cubbit differs from traditional cloud storage services in several ways: Distribution: tradition...
Security & Privacy
- Details on redundancy and encryption? The Cubbit system is zero-knowledge. Using the redundancy procedure based on the Reed Solomon ...
- How does recovery work? Recovery is performed automatically when 8 out of 12 shards are offline. The Coordinator identifi...
- How do you choose which nodes will store the chunks of my files? We don't make this decision: the coordinator server does. It does so by minimizing a fitness func...
- How is my privacy guaranteed? Your privacy is guaranteed by the zero-knowledge cryptographic architecture. Files uploaded in th...
- Are my files safe? Your password is the only way for someone to access your data. As long as you keep your password ...
- Where are my files stored? They are distributed. In other words, your files are not stored in the Cubbit Cell of another use...
The Swarm Network
- How do I connect & claim my Cubbit Cell? Welcome to the Swarm! Let's get everything set up! Step 1: Click on the Cubbit Icon in the tray ...
- Application Status Cubbit Hatch is here! We're being very meticulous with the deployment of the world’s 1st distribu...
- Why is there only 100 GB available? During Phase 1 of our release plan (Cubbit Hatch), the space made available for each user will be...
- Is performance limited by home internet connections? File transfers from the network to the client are performed through multiple, parallel peer-to-pe...
- What if my internet connection is down? If your Cubbit Cell goes offline, you can still access your files. The Cubbit network is fault-to...
- What if there is a blackout? In case there is a blackout in your zone, you can access your data saved on Cubbit provided you h...
Cubbit Features
- How do I share a folder? The Share Folder feature gives you the ability to share a folder by email and only the Cubbit Acc...
- How can I share files using a link? Share with Link allows you to share folders and files with anybody. You have the option to genera...
- How do I use Selective Sync? Selective sync allows you to free up space on your local machine by choosing which folders upload...
- How do I enable 2FA? 2FA is a two-step authentication process used when attempting to access a website or online servi...
- Where can I download the desktop application? After you have received your Cell, in order to claim it to your account and use the Cubbit softwa...
- What is the Cubbit Cell? The Cubbit Cell is a dedicated device for the Cubbit network. It is an energy-efficient computer ...
Let's Fix It
- When will I receive my Cell? Starting October 16th, 2020 we began a more consistent shipping schedule! When you support our cr...
- No Cubbit Cell found during claim! If the desktop software cannot find the Cell during the claim procedure, make sure that the compu...
- Why is the upload taking a long time? We are currently working on Cubbit’s upload and download performance specifically on developing a...
- Why can't I preview or open some file types in the Cubbit web application? As we work on developing the opening and previewing of files in our web applications on desktop a...
- Rolling Release Notes & Changelogs Please note: this is a temporary location for our change logs - we are working on a more complete...
- Where can I track the status of my uploads? Once you open your app by clicking on it in your system tray (along the top in Mac and along the ...
Cubbit for Business
- What is Cubbit for Teams Cubbit for Teams is Cubbit's maximum security cloud server for business. It’s the safest way to s...
- Who can be part of my team? Anyone, internal or external to your business, who has a personal email address can be added to y...
- How do I join a Team account? When someone adds you to a team, an email will be sent to you asking you to accept the invitation...
- How can I add or delete team members? This feature is only available for a Cubbit for Teams subscriber. As an admin, you can invite new...
- What happens if I delete a team members' account? As an admin, you are the only one with the power to delete a team member's account. Currently, wh...
- How much space does my team get? It depends on the plan chosen. Cubbit offers 3 different plans: 1 TB per person, 2 TB per person ...
Payments & Billing
- How can I change my payment method? Contact us at business@cubbit.io and we can help you with the issue.
- What types of payment options do I have? Currently, you can pay for Cubbit for Teams subscriptions with Visa, MasterCard, American Express...
- How can I change my billing information? You can change your billing info (like company address, credit card, VAT number) at any time via ...
- How do I get a copy of my invoice? When your payment is due, we will send an invoice with the purchase information to your email add...
- What happens if I don't renew my subscription? If the subscription is not renewed, your account will get automatically blocked and you will not ...
- I entered the wrong email while buying my subscription, what do I do now? Contact us at business@cubbit.io and we can help you with the issue.
Development Roadmap
- Our roadmap As we continue to release features and run tests on our first distributed Swarm of Cells, please ...
Connect With Us
- Connect with us Do you have general feedback or a feature suggestion? Let us know by filling out this short form....