FAQ

Is The Swarm Forum closed? Yes. The Swarm Forum closed on November 7th, 2022. The Swarm Forum (swarm.cubbit.io) was an invit...
What is Cubbit? Cubbit is the distributed cloud. It is designed to give you privacy and safety, all while being ...
Green and eco-friendly The total impact of the ICT ecosystem approaches 1500 TWh/year, which roughly comprises 10% of th...
How does Cubbit work? You access Cubbit through a frontend application that lets you store, download, sync and share yo...
Cubbit vs blockchain The blockchain is a byzantine-fault-tolerant distributed ledger. It is used to record transaction...
Cubbit vs NAS A NAS is a storage unit connected to the internet. A device where you store your data and through...

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How are privacy and data security managed? Here you will find information related to Security and Privacy management. What would you like to...
Details on redundancy and encryption The Cubbit system is zero-knowledge. Using the redundancy procedure based on the Reed Solomon ...
How does recovery work? Recovery is performed automatically when 8 out of 12 shards are offline. The Coordinator identifi...
How do you choose which nodes will store the chunks of my files? We don't make this decision: the coordinator server does. It does so by minimizing a fitness func...
How is my privacy guaranteed? Your privacy is guaranteed by the zero-knowledge cryptographic architecture. Files uploaded in Cu...
Are my files safe? Your password is the only way for someone to access your data. As long as you keep your password ...

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What are Cubbit speeds and consumption? Here you will find information related to speed and consumption. What would you like to know abou...
How is the Cell managed on the local network? Here you will find information related to the Management of the Cell on the network. What would y...
How does Cubbit manage connections? Here you will find information related to Connection management. What would you like to know? Co...
Application Status Cubbit Hatch is here! We're being very meticulous with the deployment of the world’s 1st distribu...
Is performance limited by home internet connections? File transfers from the network to the client are performed through multiple, parallel peer-to-pe...
What if my internet connection is down? If your Cubbit Cell goes offline, you can still access your files. The Cubbit network is fault-to...

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How does Cubbit manage folders? Here you will find information related to Folder Management. What would you like to know? Passwo...
How does Cubbit manage files? Here you will find information related to File Management. What would you like to know? File enc...
How do I share a folder? The Share Folder feature gives you the ability to share a folder by email and only the Cubbit Acc...
How do I install the Cubbit Desktop Application? The Cubbit Desktop Application can be installed on several operating systems. A list of all suppo...
How can I share files using a link? Share with Link allows you to share folders and files with anybody. You have the option to genera...
Shares Overview You can always have a panoramic view through the Shares Panel of all the shared data in your Cubb...

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What to do if my Cell is offline? If your Desktop App shows your Cell as offline (like in image below) we can try a Cell reboot: ...
Cubbit is using too much RAM and CPU Depending on the installation (number of files, complexity of file/folder structure), it might ha...
How to solve transfer errors? If you are experiencing transfer errors we can try to reset the Cubbit Desktop Application, pleas...
Why doesn't the Webapp load? If you cannot access the Web App, view your file list or transfer files, please try the following...
No Cubbit Cell found during claim! If the desktop software cannot find the Cell during the claim procedure, make sure that the compu...
My browser is blocking the webapp? Some specialty browsers, as well as browsers in specific modalities (such as Firefox incognito or...

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What is Cubbit Cloud Cubbit Cloud and Cubbit Cell are two different ways to join and enjoy the same benefits of Cubbit...
Who can be part of my team? Anyone, internal or external to your business, who has a personal email address can be added to y...
How do I join a team account with Cubbit Cloud? When someone adds you to a team, an email will be sent to you asking you to accept the invitation...
How can I add or delete team members? This feature is only available for a Cubbit Cloud subscriber. As an admin, you can invite new use...
What happens if I delete a team members' account with Cubbit Cloud? As an admin, you are the only one with the power to delete a team member's account. Currently, wh...
How much space does my team get? It depends on the plan chosen. Cubbit offers different plans: based on your team's needs, you can...

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How can I change my payment method? Contact us at hello@cubbit.io and we can help you with the issue.
What types of payment options do I have? Currently, you can pay for Cubbit Cloud subscriptions with Visa, MasterCard, American Express, Di...
How can I change my billing information? You can change your billing info (like company address, credit card, VAT number) at any time via ...
How do I get a copy of my invoice? When your payment is due, we will send an invoice with the purchase information to your email add...
What happens if I don't renew my subscription? If the subscription is not renewed, your account will get automatically blocked and you will not ...
I entered the wrong email while buying my subscription, what do I do now? Contact us at hello@cubbit.io and we can help you with the issue.

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Our roadmap As we continue to release features and run tests on our first distributed Swarm of Cells, please ...

Connect with us 📣 Do you have general feedback or a feature suggestion? Let us know by filling out this short for...