FAQ
Cubbit at a Glance
- Is The Swarm Forum closed? Yes. The Swarm Forum closed on November 7th, 2022. The Swarm Forum (swarm.cubbit.io) was an invit...
- What is Cubbit? Cubbit is the distributed cloud. It is designed to give you privacy and safety, all while being ...
- Green and eco-friendly The total impact of the ICT ecosystem approaches 1500 TWh/year, which roughly comprises 10% of th...
- How does Cubbit work? You access Cubbit through a frontend application that lets you store, download, sync and share yo...
- Cubbit vs blockchain The blockchain is a byzantine-fault-tolerant distributed ledger. It is used to record transaction...
- Cubbit vs NAS A NAS is a storage unit connected to the internet. A device where you store your data and through...
Security & Privacy
- How are privacy and data security managed? Here you will find information related to Security and Privacy management. What would you like to...
- Details on redundancy and encryption The Cubbit system is zero-knowledge. Using the redundancy procedure based on the Reed Solomon ...
- How does recovery work? Recovery is performed automatically when 8 out of 12 shards are offline. The Coordinator identifi...
- How do you choose which nodes will store the chunks of my files? We don't make this decision: the coordinator server does. It does so by minimizing a fitness func...
- How is my privacy guaranteed? Your privacy is guaranteed by the zero-knowledge cryptographic architecture. Files uploaded in Cu...
- Are my files safe? Your password is the only way for someone to access your data. As long as you keep your password ...
The Swarm Network
- What are Cubbit speeds and consumption? Here you will find information related to speed and consumption. What would you like to know abou...
- How is the Cell managed on the local network? Here you will find information related to the Management of the Cell on the network. What would y...
- How does Cubbit manage connections? Here you will find information related to Connection management. What would you like to know? Co...
- Application Status Cubbit Hatch is here! We're being very meticulous with the deployment of the world’s 1st distribu...
- Is performance limited by home internet connections? File transfers from the network to the client are performed through multiple, parallel peer-to-pe...
- What if my internet connection is down? If your Cubbit Cell goes offline, you can still access your files. The Cubbit network is fault-to...
Setup & Guides
- How does Cubbit manage folders? Here you will find information related to Folder Management. What would you like to know? Passwo...
- How does Cubbit manage files? Here you will find information related to File Management. What would you like to know? File enc...
- How do I share a folder? The Share Folder feature gives you the ability to share a folder by email and only the Cubbit Acc...
- How do I install the Cubbit Desktop Application? The Cubbit Desktop Application can be installed on several operating systems. A list of all suppo...
- How can I share files using a link? Share with Link allows you to share folders and files with anybody. You have the option to genera...
- Shares Overview You can always have a panoramic view through the Shares Panel of all the shared data in your Cubb...
Troubleshooting
- What to do if my Cell is offline? If your Desktop App shows your Cell as offline (like in image below) we can try a Cell reboot: ...
- Cubbit is using too much RAM and CPU Depending on the installation (number of files, complexity of file/folder structure), it might ha...
- How to solve transfer errors? If you are experiencing transfer errors we can try to reset the Cubbit Desktop Application, pleas...
- Why doesn't the Webapp load? If you cannot access the Web App, view your file list or transfer files, please try the following...
- No Cubbit Cell found during claim! If the desktop software cannot find the Cell during the claim procedure, make sure that the compu...
- My browser is blocking the webapp? Some specialty browsers, as well as browsers in specific modalities (such as Firefox incognito or...
Cubbit Cloud
- What is Cubbit Cloud Cubbit Cloud and Cubbit Cell are two different ways to join and enjoy the same benefits of Cubbit...
- Who can be part of my team? Anyone, internal or external to your business, who has a personal email address can be added to y...
- How do I join a team account with Cubbit Cloud? When someone adds you to a team, an email will be sent to you asking you to accept the invitation...
- How can I add or delete team members? This feature is only available for a Cubbit Cloud subscriber. As an admin, you can invite new use...
- What happens if I delete a team members' account with Cubbit Cloud? As an admin, you are the only one with the power to delete a team member's account. Currently, wh...
- How much space does my team get? It depends on the plan chosen. Cubbit offers different plans: based on your team's needs, you can...
Payments & Billing
- How can I change my payment method? Contact us at hello@cubbit.io and we can help you with the issue.
- What types of payment options do I have? Currently, you can pay for Cubbit Cloud subscriptions with Visa, MasterCard, American Express, Di...
- How can I change my billing information? You can change your billing info (like company address, credit card, VAT number) at any time via ...
- How do I get a copy of my invoice? When your payment is due, we will send an invoice with the purchase information to your email add...
- What happens if I don't renew my subscription? If the subscription is not renewed, your account will get automatically blocked and you will not ...
- I entered the wrong email while buying my subscription, what do I do now? Contact us at hello@cubbit.io and we can help you with the issue.
Development Roadmap
- Our roadmap As we continue to release features and run tests on our first distributed Swarm of Cells, please ...
Connect With Us
- Connect with us 🔧 Need support with something? Connect with us here. ℹ️ Looking for information on Cubbit S3? Vis...